5 Easy Steps to Improving Your Security Guard Service
When property managers employ security guard companies they have an image in your mind of what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that almost all security guard businesses are capable of providing the service that property managers want, but too often do not due to a lack of ongoing excellent control procedures.
Security guard businesses are unlike any vendor that a home supervisor usually hires. If you employ a painter, then you can see whether they are doing their tasks by taking a look at the walls. However, when you employ a security guard company, how often can you see if the protector company is doing their job including running background checks and drug screenings, providing good training to your guards, and effectively monitoring and supervising your guards. In the majority of cases they likely are, but it’s crucial to implement a system of verification and quality control to make sure that issues associated with the deficiency of performing these tasks don’t begin to occur.
In this article we’ll discuss five (5) easy actions to enhancing your safety guard service and achieving what you imagine as your ideal keyholding company london.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a predetermined level of training before they could begin working as security guards. If your condition is among these states, make sure that your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the sort of training that is being provided by your security company and inquire does it look adequate.
Additionally, is the security guard company performing history and drug screenings on all your guards BEFORE they send them to your property? If they are, they ought to be providing you with verifications. If not, why?
Another excellent way to screen if the protector is a good fit for your house is to perform a short”interview” to get a feel for the guard and also to explain your expectations. This first conversation will tell you a good deal about what to expect from that shield and it gives you a chance to ask a different shield if you feel that it is necessary.
Evaluate Guard Training
Although most security guard businesses have an extremely comprehensive orientation that introduces each shield to the company itself, in several cases the shield’s orientation to his assigned land is not as complete. We predict the orientation to the assigned land”Website Specific Training”. Find out what your site specific training resembles:
• Can it occur at your premises?
• How long is each officer trained?
• How long can the security company double bank?
Determine the answer to each of the questions and be sure that they fit with what you believe is sufficient. You should even consider sitting in on your safety guard company’s orientation and also your site specific training to acquire an understanding of what goes into preparing a shield to work in your premises.
Inspection Your Guard’s Supervision
Guard supervision is among the main factors of very good security guard service. When security businesses deliver poor oversight, there is not enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the chance for the protector to understand and better understand their duties. When the guards are not being supervised, they begin to feel that their job is not significant and they begin to find themselves as not as a region of the security team. When guards don’t feel as part of your team it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t require onsite oversight, how can your security guard company remotely oversee its defenses? Outside of the normal security company field manager spot checks, the 2 methods of remote oversight that prove most successful are: Officer Check-Ins
In case your guards are required to make rounds of your premises, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they are on your premises. These monitoring systems permit the security guard company to track the time and log the action of these guards while they are making rounds to various areas on your premises. Many Officer Tour Tracking Systems can generate reports that empower the safety guard company to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be provided with an updated version of these reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that having a system for guards to check in regularly with the safety guard company provides a way of making sure that each guard is secure and alert. By having guards check-in regularly with the safety guard company, at least every 30 minutes, guards believe that their security is important and that being awake and alert is an significant part their job.
Expand Your Guards
After hours inspections of your guards are always great ways of finding out just what is occurring with your safety as you are not there. Through these inspections, be sure to ask your safety guards questions about their responsibilities and duties to make sure that they know their tasks. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a certified security consultant as part of your ongoing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when choosing a security consultant be sure that the consultant is not actually a security guard company. If so, your audit is guaranteed to develop issues with your current security guard company.